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Campstay Terms & Conditions

Welcome to Campstay!



This website is created for the sole purpose of assisting travellers and other users of this website (identified in these terms & conditions as “you” or “your) in gathering information about caravan parks, holiday parks and campgrounds (hereafter known as "parks") in Australia based on location, price, park amenities or travel dates. The website may also provide a mechanism for you to make bookings at any of the listed parks.

By using our website you agree to be bound by the terms & conditions stated herein (“Terms”). Please read our Terms carefully and if you do not agree with the Terms you should immediately cease using this website. Please be advised that we may revise or update these terms from time to time, with the revised changes taking effect on the date of posting.

A reference to “we”, “us”, “our” or “Campstay” in these Terms is to Camp Stay Pty Ltd ACN 609 582 603.

1. You agree that all content posted in the website by us is subject to copyright restrictions.

2. You understand and agree that Campstay retains all interest and rights to the website and its content, and nothing you do within the website will transfer any of these rights to you.

3. You are allowed to use the website for your personal, non-business purposes.

4. You understand that we do not, and will not take part in any contract between you and the management of the park you choose. Our online booking system is a contract between you and the management of the holiday park. We are not in any way party to any agreement between you and your chosen park.

5. You expressly understand and agree that you must be at least 18 years to use the website’s online booking system.

6. Nothing in these terms of use operate to exclude, modify or restrict the application of any provision, the exercise of any remedy, or the imposition of any liability under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL ). To the extent permitted by law (and where the consumer guarantees under the ACL do not apply), Campstay, its related bodies corporate and their respective officers, employees, agents and representatives shall not be liable to you, or any third party claiming through you, for any damages, costs losses, expenses or other liabilities however incurred in connection with your use of the website, your inability to use the website or any content appearing on the website. In no event will Campstay, its related bodies corporate and their respective officers, employees, agents ad representatives be liable to you or any third party claiming through you for any indirect, consequential, exemplary, punitive, special or incidental damages, including without limitation, damages arising from claims related to personal injury or death, loss of data, lost revenue, lost profits, loss of use or other economic loss or disadvantage, regardless of the form of the action and regardless of whether Campstay has been advised of the possibility of such damage. Notwithstanding the foregoing limitations, in no event will the total, cumulative liability of Campstay for damages under the terms of use exceed one hundred dollars ($100.00) or if the consumer guarantees under the ACL apply, then Campstay’s liability will be limited to supplying the services again or paying the cost of having such services supplied again (to be decided in Campstay’s sole discretion).

7. The website may be linked to other websites on the World Wide Web or Internet that are not affiliated with, under the control of, or otherwise maintained by Campstay or its related bodies corporate. If you use these links, you may leave the website. Campstay has not reviewed any of these third party sites and does not control and is not responsible for any of these sites or their content. Campstay does not endorse any opinion, recommendation or advice expressed therein or make any representations about third party sites, their usefulness, safety or intellectual property rights of or relating to such content, or any information or other products, services or materials found there, or any results that may be obtained from using them, and Campstay expressly disclaims (itself and on behalf of its related bodies corporate) any and all liability in connection with such third party sites. You understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive and hereby do waive, any legal or equitable rights or remedies you have or may have against Campstay or its related bodies corporate in connection therewith. You further understand and acknowledge if you decide to access any of the third party sites linked to the website, you do so entirely at your own risk.

8. While some parks allow changes and cancellations to online bookings, we cannot fully guarantee that such amendments are possible via our website.

9. While Campstay strives to provide you with accurate and up-to-date information, we cannot fully guarantee the suitability, quality and availability of the actual accommodations posted on our website.

10. Depending on the park you choose, you may be required to make a down payment via our website to secure your accommodation, using your credit card and other accepted payment options.

11. Should you be required to make a payment via our website at the time of booking, Campstay will process the payment for the total amount shown in local currency (Australian Dollars). You may be required to make additional payments by using certain payment methods, especially when you use an international credit card. Any and all such fees will be posted by us on the Reservations Summary page prior to finalising your booking.

12. Expressions in this agreement bear the same meaning as those expressions in the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Unless specifically stated otherwise, any consideration payable under this agreement is exclusive of GST. If a supply made under or in connection with this agreement is subject to GST, the recipient must pay to the supplier an additional amount on account of the GST. Subject to the receipt by the recipient of a tax invoice, the additional amount is payable at the same time and in the same manner as the consideration for the supply.

13. Upon completion of your online booking, you will be sent an email confirmation sent to the email address you provided at the start of the online booking process.

14. These Terms are governed by the laws of Queensland, Australia and you fully submit to the jurisdiction of the courts in Queensland, Australia.

15. Use of our website may enable you to communicate with other users, or to post materials that may be made publicly available. You are solely responsible for any content you post on, through or in connection with our website. You grant us a royalty free, worldwide, non-exclusive, sub-licensable right to use any such content created or submitted using our services. If you have an idea or information that you would like to keep confidential and/or don’t want others to use, do not post it on our services. We may reject, refuse to post or delete any content for any or no reason, including, but not limited to, content which violates these Terms.

16. You are solely responsible for interaction with other users of our website and any other parties that you interact with through our services. We reserve the right to become involved in these disputes at our sole discretion. If you have a dispute, you release us from claims, demands and damages of every kind and nature, known and unknown, arising out of or in any way connected with the dispute.

Additional terms and conditions relating to user accounts

17. We may in our sole discretion offer you a facility to create a user account on our website or the Campstay mobile app. Use of the account will be subject to these Terms.

18. Any user account is provided for convenience only and you acknowledge and agree that we may in our sole discretion add or remove any functionality, features or benefits. We reserve the right to at any time suspend or revoke your access to the account at any time or to delete the account without notice to you. You acknowledge that you may lose access to any data stored on our services if you lose access to your account or if the account is deleted.

19. You are responsible for the lawful use, and for ensuring the security, of your own account. We will not be responsible for any unauthorised access to your account.

20. No warranty is provided in relation to the user account, and to the extent permitted by law we will not be responsible for any loss (whether direct, indirect, consequential or incidental) in connection with or arising out of:

(a) termination or suspension of your account;

(b) any inability to use or access the user account;

(c) our decision to discontinue any service, functionality or benefits in connection with the user account; or

(d) any unauthorised access to, alteration of, or the deletion, destruction, damage, loss or failure to store any of your data.

Please note: Accommodation discounts offered by third parties (e.g. BIG4 discount) do not apply to Campstay bookings.

For information regarding the way we manage your personal information, please view our Privacy Policy.

Terms & Conditions last updated 14 June, 2018.